AI Customer Service
Always-On Customer Service - Resolution Without the Wait
Cut handle times, raise CSAT, and keep support open 24/7 with AI agents that deliver fast, accurate answers.
From peak hours to after hours, APS Call Center AI solves routine requests instantly and hands complex issues to your team with full context — so no customer is left waiting.
The Challenge
Long queues, inconsistent quality, and staffing constraints drive up costs and push down satisfaction. Customers expect instant answers — yet traditional models struggle to scale without sacrificing service.
The APS Solution
APS Call Center AI delivers natural, human-sounding conversations across voice and chat, integrated with your CRM and help desk. It authenticates customers, resolves common requests, and escalates to your team when needed — all 24/7, without increasing headcount.
WHAT WE DELIVER
Human-like conversations in multiple languages via phone or live chat
Detects intent, resolves what it can, and routes the rest with context
Order status, returns, FAQs, billing, scheduling, password resets, and more
Salesforce, Zendesk, Freshdesk, HubSpot, Zoho, and more
Pulls from your knowledge base, policies, and FAQs to stay current
PCI-conscious workflows, PII redaction, consent capture, SSO/OAuth
Live dashboards for AHT, CSAT, containment rates, and searchable transcripts
Transfers to human agents with full conversation history
WHY APS
24/7 coverage without overtime or shift gaps
Handle 100 to 10,000+ daily contacts
Deflect routine tickets and reduce handle time
We integrate, tune, and govern the program
Combine AI with APS-trained agents for peak periods
HOW IT WORKS
Map top intents, data sources, and KPIs
Launch AI on 3–5 high-volume use cases; measure CSAT, AHT, and containment
Add workflows, languages, and channels; continuously optimize
TRUST and COMPLIANCE
GDPR-aligned data practices • PII redaction • PCI-conscious workflows • SSO/OAuth • Role-based access