The Challenge
Traditional call centers struggle with high staffing costs, limited coverage, and inconsistent service. Long wait times and dropped calls frustrate customers, while scaling support or sales teams often becomes expensive and inefficient.
The APS Solution
APS Call Center AI combines natural, human-like conversations with 24/7 availability, automated call handling, and CRM integration. Our platform manages thousands of interactions at once, improving response times and ensuring consistent service quality—without the overhead of a large call center team.
We offer two tailored solutions:
AI Call Center – Customer Service
Human-like conversations in multiple languages via phone or live chat
Detects intent, resolves what it can, and routes the rest with context
Order status, returns, FAQs, billing, scheduling, password resets, and more
Salesforce, Zendesk, Freshdesk, HubSpot, Zoho, and more
Pulls from your knowledge base, policies, and FAQs to stay current
PCI-conscious workflows, PII redaction, consent capture, SSO/OAuth
Live dashboards for AHT, CSAT, containment rates, and searchable transcripts
Transfers to human agents with full conversation history
AI Call Center – Sales
AI-driven calling and messaging cadences across channels
Auto-schedules via Calendly, Outlook, or Google; passes context to reps
Salesforce, HubSpot, Zoho, Dynamics, and more
Real-time suggestions and objection handling for reps
Continually improve connect and conversion rates
Speed-to-lead, qualification rate, set rate, show rate, and ROI
TCPA-conscious outreach, DNC scrubbing, consent capture
THE AGILE PRO SOLUTIONS ADVANTAGE
24/7 Availability – Always on, always responsive
Effortless Scale – Handle 100 to 10,000+ daily contacts without adding staff
Consistent Quality – Every call meets the same professional standard
Data-Driven Insights – Live dashboards to track performance
Lower Cost to Serve – Reduce staffing costs while improving service
Continuous Learning – AI improves with every interaction
With APS Call Center AI, you can scale customer service or sales without the limits of traditional models. Choose customer support, sales outreach, or both for complete coverage.