Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje and is looking for Track and Trace Representative. We are looking for a dedicated Track and Trace Representative or ensuring each shipment is on schedule and monitored accordingly, communicating with drivers, and all other departments and parties connected with freight movement.

US Working Hours, Monday – Friday

Responsibilities:

• Logistics Coordinators will communicate with different representatives to understand the daily book of business and assign priority to loads in transit for off-hours tracking and management to ensure successful service
  
• Logistics Coordinator will perform a check call to the driver at the following points within the load lifecycle, status and location.
  
• Upon making initial contact with the Driver, the Logistics Coordinator is to confirm the Driver’s information
  
• The will be responsible for timely and proactive communication with all Carriers and Customers that submit inquiries
  
• The Coordinator is responsible for the following actions in the event of an exception
  
• Tracking Representative must gather all pertinent information regarding the exception and communicate it via email, Slack or SMS text to the primary representatives.
  
• Coordinator then returns to general tracking inbox and picks the next load from the list to engage with and carry out the protocol for that load.

 Requirements:

• Working experience in the industry (Logistics)
  
• C1/C2 English language proficiency (oral and written)
  
• Tech-savvy with knowledge of relevant methods
  
• Remain calm under stressful emergency situations
  
• Outstanding organizational and coordination abilities
  
• Excellent communication and interpersonal skills
  
• Excellent spoken and written English is a must
  
• Understanding of Microsoft Excel and database functions, as well as practice with them
  
• Maintain polite, timely, and efficient customer service

What we offer:

•  A Competitive compensation plan with opportunity for advancement
  
• Attractive bonus structure
  
• Big, bright, and modern office in Skopje
  
• Friendly and collaborative environment
  
• Private Health Insurance
  
• Possibility for self- realization and professional growth
  

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje. We are looking for a dedicated Data Entry (Transport and Logistics). The ideal candidate will have to be computer savvy and a fast typist with a keen eye for detail and which will provide functional and efficient tools that cut costs and waiting times and improve the productivity of the company.

Working hours, 1-9 pm (CET), Monday – Friday

Responsibilities: 

• Receiving and sorting incoming payments with attention to credibility
  
• Managing the status of accounts and balances and identifying inconsistencies
  
• Issuing bills, receipts, and invoices
  
• Receiving documents from the various warehouse, organizing electronically in document cloud service (drop box)
  
• Entering data from documents to 3PL (warehouse inventory system)
  
• Using Excel spreadsheets to report monthly usage
  
• Using reports to create billing in IES (forwarding system
  

• Bachelor’s degree in related field
  
• Proven experience as data entry clerk
  
• Fast typing skills: Knowledge of touch typing system is strongly preferred
  
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
  
• Working knowledge of office equipment and computer hardware and peripheral devices
  
• Good command of English both oral and written and customer service skills
  
• Great attention to detail
  

What we offer: 

• A competitive compensation plan with opportunity for advancement
  
• Attractive bonus structure
  
• Big, bright, and modern office in Skopje
  
• Friendly and collaborative environment
  
• Private Health Insurance
  
• Possibility for self- realization and professional growth

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje.

​We are looking for a dedicated Financial Product Consultant who is driven to continue the organization’s efforts in serving our clients and in providing financial consulting and management.

The ideal candidate is eager to expand their skills beyond the traditional sales approach. Rather than buying and selling on the market, you will spend your time on contacting current and prospective clients to introduce and to recommend solutions and services.

Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

USA working hours (EST)  from 4 pm – 12 am

Responsibilities: 

• Reach out to customers via our database and other channels
• Develop a strong understanding of our business and well-defined service portfolio in order to turn leads to new sales
• Promote and represent our products and services
• Schedule meetings and presentations with potential clients
• Maintain an active prospect list and correspond with clients or potential clients to identify their financial needs and build long-term relationships
• Maintain a well- developed pipeline of potential clients
• Coordinate with other team members in order to optimize the sales effort
• Meet or exceed monthly KPI’s

Requirements:

• Prior work experience in sales or similar role
• Proficient in both written and spoken English
• Excellent interpersonal, communication and presentation skills
• Ability to work independently in a dynamic environment
• Excellent self- time management skills
• Demonstrate ability to generate new business by outbound calling and reaching out to new clients
• Demonstrate ability to engage in relationship-building discussions
• Possess problem-solving and decision-making skills
• Basic proficiency in Windows-based programs
• Intermediate mathematical skills, performing calculations involving adding, subtracting, multiplying, and dividing
• Willingness to work in USA hours (EST) 04pm-00am – Monday-Friday

Desired Skills:

•   Customer centric oriented
•   Creative and highly engaged
•   Great organizational skills
•   Self- confidence
•   Working experience in B2B or sales background
•   Attention to detail, great listening and speaking skills
•   Innovative – prefers working in unconventional ways or on tasks that require creativity

What we offer:

•  Paid training Program
•  Competitive salary
•  Attractive bonus structure – no limit on bonuses
•  Free weekends
•  Private health insurance
•  For the on-site work – big, bright, and modern office in Skopje for building an international carrier 
•  Possibility for learning and professional growth 
•  Friendly and collaborative environment – young enthusiastic colleagues
•  Lunch package, coffee, and transportation in both ways
•  Other benefits and motivational perks (K-15)

​

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje. We are looking for a dedicated Export Specialist (Air and Ocean) who will be able to facilitate the movement of products/equipment/ materials out of the country, via ocean and air freight. We are looking for a dynamic individual with a passion for logistics, operations, and service; someone who can build relationships and has strong communication and operational skills. 

You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers. Here at APS, we believe that once you have the right skills and motivation to be successful, you will be a great fit for the team. 

Working hours 1pm – 9pm (CET), Monday-Friday

Responsibilities:

•  Enter export documentation for International Air & Ocean files from origin to destination and that the documentation is processed, distributed, and discharged in a timely way to carriers, forwarders, customers, and agents
• Ensure that regulatory requirements are met and that shipments have exact paperwork, such as transit documents and customs clearances
•  Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures
• Learn about Incoterms and the standards for commercial invoices
• Prepare customs declarations and bonds
• Processing that shipments are picked up and transferred with the proper partners
• Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers
• Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing

Requirements:

• 1+ Years Export Operations Experience in Freight Forwarding Industry
• Bachelor’s degree in business, logistics, or a related field with a comparable combination of knowledge and teaching experience Proficient in Freight Forwarding software (Cargo wise 1, SAP, AS400)
• Knowledge of applicable laws and regulations at the state, federal, and international levels as they pertain to the core services supplied (i.e., customs, security, other import, and export government agencies)
• Excellent spoken and written English is a must
• Understanding of Microsoft Excel and database functions, as well as practice with them
• Maintain polite, timely, and efficient customer service

What we offer:

• A Competitive compensation plan with opportunity for advancement
• Attractive bonus structure
• Big, bright, and modern office in Skopje
• Friendly and collaborative environment
• Private Health Insurance
• Possibility for self- realization and professional growth

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted

Agile Pro Solutions (APS) headquartered in the USA with a local office in Skopje is looking for experienced Administrator Assistant. Here at APS, we believe that once you have the right skills and motivation to be successful, you will be a great fit for the team.

The ideal candidate will have to perform a variety of personnel-related administrative tasks and supporting an administrative professional to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities. The administrative assistants are responsible for clerical, assisting other staff members, the HR department in processing employees’ requests.

Working Hours   Monday – Friday, from 1pm – 9pm (CET)

• Provides follow up with appropriate departments, under direction, to ensure compliance with agreements, requests for information and other related issues; interacts with other departments to answer related routine questions and concerns
  
• Prepares a wide variety of legal documents under attorney supervision
  
• Prepare paperwork for HR policies and procedures
  
• Review and maintain written and computer files, plus conduct data entry
  
•  Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
  
• Responds to and resolves administrative inquiries and questions
  
• Receive invoices and review for accuracy
  
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
  

Requirements:

• Associate degree in business administration, business law, and human resources preferred
  

• 1-2 years of clerical, secretarial, or office experience
  
• Familiarity with law, legal procedures, and protocols
  
• Ability to compose and edit a range of legal documentation and correspondence
  
• Proficiency in English
  
• Proficient computer skills, including Microsoft Office
  
• Data entry experience
  
• Excellent verbal and written communication skills.
  
•  Excellent interpersonal and customer service skills
  

What we offer:

• Big, bright, and modern office in Skopje
  
• Private health insurance
  
• Paid regular health, social and pension insurance
  
• Paid vacation leave
  
• Competitive salary (paid extra for night hours)
  
• Benefits (free coffee and tea) and motivational perks (training and development program)
  
• K-15
  
• Free weekends
  

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje. We are looking for a dedicated Bookkeeper who helps business owners and companies keep track of the money they earn and spend. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

The ideal candidate for this position will be responsible for maintaining the financial records of an organization. They will ensure that all transactions are properly recorded in the company’s books, supervising the accounts payable and receivable, processing payroll and manage other tasks related to the position. They should be outstanding at recording data and have an ability to product clear financial reports.

Working hours 2pm – 10pm (CET), Monday-Friday

Responsibilities:

·  Maintain an accurate record of financial transactions
·  Prepare financial reports by compiling and analyzing account information
·  Perform payroll functions in an accurate and timely manner, and submit payroll taxes for businesses and individuals
· Maintain and balance the general ledger in an accurate, complete, and
up-to- date manner
· Reconcile company’s financial records to help ensure accuracy of financial statements, tax forms, and other reports using accounting software such as QuickBooks
· Interpret and apply accounting policies, rules, and regulations to all work to ensure compliance with applicable standards

·  Provide assistance with the accounts payable and accounts receivable, invoice approval, generation, collections, and payment.
·  Monitor monthly credit card activity and input expenses into QuickBooks.

Qualifications:

• Bachelor’s degree in Accounting or Finance or experience working in the field of Accounting and Finance.
• Minimum 3 years of relevant experience working in accounting and bookkeeping
• Solid working knowledge in QuickBooks is a must
• Working knowledge of accounting principles, financial statements, and accounting systems
• Experience with accounts payable, accounts receivable, payroll, and general ledger
• Strong organizational, interpersonal, verbal, and written communication skills
• Detail-oriented and able to prioritize

What we offer:

·         A Competitive compensation plan with opportunity for advancement

·         Attractive bonus structure

·         Big, bright, and modern office in Skopje

·         Friendly and collaborative environment

·         Private Health Insurance

·         Possibility for self- realization and professional growth

 Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted

Agile Pro Solutions (APS) headquartered in the USA with offices in Skopje is looking for an VP of Sales. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

We are looking for an experienced, dedicated and analytical VP of Sales to join our team to take on a wide range of responsibilities, from developing plans and strategies to daily activities of the sales team

The VP of Sales responsibilities include having in-depth knowledge and understanding of their markets and knowing competitive products. They must also be excellent communicators with excellent customer service skills who can quickly navigate any situation to reach desired goals.

Responsibilities:

· Manage sales teams and maintain sales operations

· Outline and manage sales budgets

· Set quarterly and annual sales goals

· Motivate the sales teams to achieve their goals

· Monitor the market and competitor products and activities

· Provide detailed sales forecasting

· Working with the marketing department to design print and online promotional materials for the company’s products and services

· Recruiting and hiring sales staff and developing training programs

· Building dashboards, creating KPIs, and tracking team progress

· Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals

· May go on sales calls and meet with key accounts

Requirements:

• Bachelor’s degree in a business-related field.
• Master’s degree in a business-related field may be advantageous.
• Proficiency in English, written and spoken
• Experience in working with USA and/or Western Europe market
• Minimum of 7 years’ experience in a sales leadership position.
• Minimum of 4 years’ experience working in a selling role and with sales technology and CRM software.
• Minimum of 2 years’ experience in a senior (C-level) leadership role may be advantageous.
• In-depth knowledge of selling strategies and methods, as well as employee motivation techniques.
• Strong working knowledge of the company’s products, competitive products, and the market.
• Excellent leadership, communication, interpersonal, and customer service skills.
• Great strategic planning, organizational, and creative thinking skills

What we offer:

· Competitive salary and attractive bonus structure

· Big, bright, and modern office in Skopje

· Lunch package and transportation

· Private health insurance

· Possibility for learning and professional growth

· An international, friendly, and collaborative environment

· Other benefits and motivational perks

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

APS (Agile Pro Solutions) headquartered in the USA with a local office in Skopje is looking for a Project Coordinator. Here at APS, we believe that once you have the right skills and to be successful you will be a great fit for the team.

US Working Hours 

Project Coordinator Description:

• Collaborate with subcontractors, engineers, architects, and key team members of the project team.
• Obtain the appropriate permits and licenses from authorities for construction sites.
• Implements production, productivity, quality, and customer-service standards.
• Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Managing customer satisfaction within project transition period.
• Maintain communication with customers for their projects.
• Coordinating with different cities to obtain permit approvals.
• Coordinating with the utility companies to complete projects.

Project Coordinator Qualifications / Skills:

• University degree.
• Customer care experience big advantage.
• Proficiency in English language (Oral and written).
• Strong written and verbal communication skills.
• Supervision.
• Project and process coordination.
• Critical thinking.
• Strong organizational and analytical skills.
• Experience with Solar industry strong advantage.

Our biggest assets are our employees and our organizational culture.

We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje and is looking Business Development Representative. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

We are looking for a dedicated Business Development Representative in the Cloud Telephony technology who will be helpful in supporting the growth of the company. They participate in the business to track its progress and make any needed changes along the way.

Working hours from 6pm – 2am (CET), Monday – Friday

Responsibilities:

• Support Sales Executive to identify key areas of opportunities in the market
• Create and manage prospect lists for your regions
• Possess the capabilities of analyzing the customer organization, grasping the decision-making chain, and developing strategic relationships
• Knowledge of identifying, developing, negotiating, and closing large-scale IT technology deals
• To contact prospective clients using the available tech-stack, cold-calling and emailing.
• Research and qualify new leads
• Develop new business, schedule meetings and create opportunities for into CLOUD service/products/solutions

Requirements:

• Bachelor’s degree or above in related majors
• 1-3 years of related experience in professional BDR career track
• Experience in prospecting and cold calling into a large list of accounts
• Demonstrated success in achieving performance-based bonus structures
• Experience in developing trusted relationships with new customers
• Prior business development experience in B2B SaaS is ideal but not required
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively

What we offer:

• Big, bright, and modern office in Skopje
• Private health insurance
• Paid regular health, social and pension insurance
• Paid vacation leave
• Competitive salary (paid extra for night hours)
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply

*NOTE: Only the most suitable candidates will be contacted.

Job Description

Agile Pro Solutions (APS) headquartered in the USA with a local office in Skopje is looking for an UCaaS Support Technician.

Here at Agile Pro Solutions, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

The UCaaS Support Technician is responsible for providing technical support to UCaaS customers. This includes troubleshooting technical issues, answering customer inquiries, and working with the UCaaS Support team to resolve customer issues in a timely and efficient manner.

Working hours 03pm-11pm (CET Zone), Monday-Friday, Free Weekends

 Key Responsibilities:

• Provide technical support to UCaaS customers via phone, email, and chat
• Troubleshoot technical issues and identify solutions
• Respond to customer inquiries and requests in a timely and professional manner
• Collaborate with the UCaaS Support team to resolve customer issues
• Document customer interactions and issue resolution in a clear and concise manner
• Maintain a high level of product knowledge and stay up-to-date on new product developments and features
• Contribute to the continuous improvement of the support process by providing feedback and suggestions

Qualifications

• 2-4 years of experience in SaaS application support is an asset
• Associate or bachelor’s degree in a related field or equivalent experience is an asset
• Experience with cloud-based communication systems and technologies
• Familiarity with IP phone systems and call centers
• Ability to troubleshoot technical issues and identify solutions
• Strong English communication and customer service skills
• Strong problem-solving skills
• Detail-oriented and organized

Preferred Certification: CCNA or equivalent

What we offer:

• Big, bright, and modern office in Skopje
• Private health insurance
• Paid regular health, social and pension insurance
• Paid vacation leave
• Competitive salary (paid extra for night hours)
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply

*NOTE: Only the most suitable candidates will be contacted.

Job Description

Agile Pro Solutions (APS) headquartered in the USA, is looking for an IT Manager. Here at Agile Pro Solutions, we believe that once you have the right skills and motivation to be successful, you will be a great fit for the team.

​We are looking for an experienced IT Manager who will oversee the company’s technology strategy and who will be responsible for advancing it. Performing different tasks that are related to overseeing a company’s computer networks and improving the company’s network systems.

Working hours 3pm-11pm (PT Zone), Monday-Friday

The Role:

The IT Manager in all types of corporations carries a great deal of responsibility, centered mainly on organizing, implementing, and maintaining the computer systems, networks that help to run the company’s operations. The focus will differ slightly from one business to another, but in most cases, it will also include managing all the tasks.

Key Responsibilities:

• Handling IT practices, policies, and regulations
• Having a clear understanding of client/server technology and network architecture
• Creating a strategic plan for the deployment of information security technologies and program enhancements while providing comprehensive risk assessments
• Carrying out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities
• Managing installation, up gradation and maintenance of software’s and other technological components
• Monitoring performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Developing an efficient disaster recovery plans and backup procedure
• Ensuring that all the IT activities adhere to the applicable rules and regulations

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 1-3 years of experience working in IT operations
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Proficiency in technical management and data analysis
• Advanced knowledge of computer software/hardware systems
• Staff management experience
• Excellent familiarity with computer networks installation and administration

What we offer:

• Big, bright, and modern office in Skopje      
• Private health insurance    
• Paid regular health, social and pension insurance
• Paid vacation leave
• Competitive salary (paid extra for night hours)
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends 

Our biggest assets are our employees and our organizational culture.

We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje.

 We are looking to hire a Marketing Manager who will be in charge of leading our company’s marketing efforts. As a successful hire, you will be responsible for providing guidance to our marketing department by evaluating and developing marketing strategies, planning, and coordinating marketing efforts, communicating the marketing plans to those involved, and building awareness and positioning for our company’s brands.

You will also be working closely with our sales department to develop a pricing strategy that will help us maximize profits and market share. Finally, you will oversee organizing company conferences, trade shows, and major events.

To be considered for this position, you will need a bachelor’s degree in business, marketing, or communications. You will also need to have proven experience in running a marketing team and marketing campaigns. High competency in project and stakeholder management is a huge advantage. 

                                       Working hours 04pm-12am Monday-Friday.

Job Details

The Marketing Manager / Marketing Director role will lead all marketing efforts for our workplace covering several solutions including visitor management, emergency management, electronic in/out board, health screening, and more.

Duties and Responsibilities

● Comprehensive marketing plan

● Provide input on product roadmap based on extensive market research

● Plan and lead marketing plan for software release launches

● Work with creative to strengthen product and solution branding

● Offline and online marketing copy/content – case studies, use cases,

● Create blogs and marketing material that will feed into social media and e-mails

● Organize and promote webinars

● Events and tradeshows – determine which events make sense and orchestrate an event from start to finish 

● Drive programs for lead generation and customer retention

● Work with strategic partner manager to develop channel/reseller program

● E-mail marketing (blasts or drip campaigns)

● Work with a team on PPC and SEO to develop strategy and content

● Manage and create rich content

● Customer case studies (how a specific customer is using our solution and how it all benefits them)

● Use-case studies (a highlight on how our product is used to solve a specific pain point)

● Manage social media posts and advertising on social media platforms

● Video blogging – sometimes on your own and sometimes interviewing customers or co-workers about various interesting topics

● Script videos and work with video editor to capture key selling benefits of different solutions and use cases

● Suggest, make and audit website and marketing materials

● Audit, organize, improve, and create brochures and presentation material

Required Education/Experience:

● Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.

● Sales and marketing experience for a B2B organization

Critical Attributes:

● Creative

● Organized

● Ability to produce results with minimal supervision

● Good written and oral communication skills

● Desire to be challenged

● Great problem solver

● Extremely hard-working

● Well-rounded

● Eager to learn

● Ability to work directly with the customer

What we offer:

● Competitive salary and attractive bonus structure

● Big, bright, and modern office in Skopje

● Lunch package and transportation in both ways

● Private health insurance 

● Possibility for learning and professional growth

● An international, friendly, and collaborative environment

● Other benefits and motivational perks (К-15)

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA is currently growing its team in Skopje.

​We are looking for a dedicated HR Manager who is driven to continue the organization’s efforts in serving our clients will oversee the HR team and help other department managers ensure policies and practices are fair for all employees. You’ll manage the administrative process of our organization to provide employees with an ethical work experience. 

Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

USA working hours (EST) 01 pm-09 pm, Monday – Friday 

Responsibilities:

·  Manage the staffing process, including recruiting, interviewing, hiring and onboarding
·  Ensure job descriptions are up to date and compliant with all local, state and federal regulations
·  Develop training materials and performance management programs to help ensure employees understand their job responsibilities
· Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
· Investigate employee issues and conflicts and brings them to resolution
· Ensure the organization’s compliance with local, state and federal regulations
· Use performance management tools to provide guidance and feedback to team
· Ensure all company HR policies are applied consistently
· Maintain company organization charts and employee directory
· Partner with management to ensure strategic HR goals are aligned with business initiatives
· Maintain HR systems and processes
· Conduct performance and salary reviews
· Provide support and guidance to HR staff
· Analyse trends in compensation and benefits
· Design and implement employee retention strategies

Requirements :

·  5 + years of experience as HR Manager or role equivalent to that
·  Bachelor’s degree in Human Resource Management, Organizational Psychology, Business Administration or related fields, Master degree is
·  Excellent leadership, training and developmental skills
·  Strong decision-making skills
·  Exceptional verbal and written communication skills in English
·  Expert in labour laws set by governing authorities and organizations
·  Time management and organizational skills

What we offer:

 ·  A Competitive compensation plan with opportunity for advancement

·  Attractive bonus structure

·  Big, bright, and modern office in Skopje

·  Friendly and collaborative environment

·  Private Health Insurance

·  Possibility for self- realization and professional growth

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA with a local office in Skopje is looking for an Outbound Call Center Agent. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

We are looking for an enthusiastic Outbound Call Center Agent to contribute to generating sales leads for our customer in the USA. You will be responsible for qualification of appointments over the phone.

An effective Outbound Call Center Agent must be an excellent communicator and have superior people skills and the most importantly to have a positive attitude.

The goal is to help the company grow by bringing in customers and developing business.

USA working hours (EST) 04 pm-00 am (with paid night hours)

Key Responsibilities:

• appoint calls, communicate in excellent fluent English and respond to emails
  
• handle customer inquiries both over the phone and by email
  
• provide customers with product and service information
  
• excellent communication skills 
  
• enter new customer information into system
  
• update existing customer information
  
• process orders, forms and applications
  
• follow up customer calls where necessary
  
• document all call information according to standard operating procedures
  

Education and Experience

• bachelor’s degree or student
  
• proficient in relevant computer applications (Word, Excel etc.)
  
• required English language proficiency
  
• knowledge of customer service principles and practices
  
• knowledge of call center telephony and technology
  
• some experience in a call center or customer service environment would be an advantage
  
• good data entry and typing skills
  
• knowledge of administration and clerical processes
  
• experience in Cold Calling is an asset, but not crucial
  

Key Competencies and Skills

• customer service orientation
  
• organizational skills
  
• attention to detail
  
• judgment
  
• adaptability
  
• teamwork
  
• stress tolerance
  
• resilience
  

What we offer:

• paid training Program
  
• competitive salary and attractive bonus structure
  
• private health insurance
  
• for the on-site work – big, bright and modern office in Skopje for building an international carrier 
  
• possibility for learning and professional growth
  
• friendly and collaborative environment – young enthusiastic colleagues 
  
• lunch package and transportation in both ways
  
• other benefits and motivational perks (K-15)
  

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Job Description

Agile Pro Solutions (APS) headquartered in the USA with a local office in Skopje is looking for a Sales/Call Center Manager. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit.

We are looking for a skilled Sales/Call Centre Manager who can lead our representatives to better performance and improve service quality. The Sales/Call Centre Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to support customers better. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

Working hours 04pm-12am (EST), Monday-Friday, Free Weekends

Responsibilities:

• Hiring, training, coaching, and leading call center representatives as they provide support for customers
• Finding and developing new markets and improving sales
• Planning and overseeing new marketing initiatives
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
• Assisting other management team members in identifying trends and establishing call center goals
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Authorizing replacements or refunds
• Taking on other tasks or projects to support employees, other managers, and call center operations

 Requirements:

• Excellent spoken and written English is a must
• Previous experience in Sales, Business Development or Account Manager for at least 2 years
• Experience in B2B is a big asset
• At least 1 years of Call Center experience (leading role)
• More education or experience in a related field is preferred
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills
• Knowledge of management principles and familiarity with company products, services, and policies
• Strong coaching and leadership skills, ability to motivate employees
• Decisiveness and attention to detail
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

What we offer: 

• paid training Program
• competitive salary and attractive bonus structure
• private health insurance
• for the on-site work – big, bright and modern office in Skopje for building an international carrier
• possibility for learning and professional growth
• friendly and collaborative environment – young enthusiastic colleagues 
• lunch package and transportation in both ways
• other benefits and motivational perks (K-15)

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA with offices in Skopje is looking for an Inside Sales Representative. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

Inside Sales Representatives are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing sales team – our boots-on-the-ground solution to problem-solving. We are seeking an early-in-your-career, high energy, motivated, strategic “hunter”, who is laser-focused on building a sales pipeline specifically through high call and email volume.

USA working hours (EST)  from 4 pm – 12 am

Duties and Responsibilities:

• Skillfully build interest and create opportunities with new prospects
• Qualify leads and schedule meetings between prospects and Business Development Leaders
• Work with the Sales and Marketing teams to develop and implement the “Marketing Development” process
• Follow phone and email campaigns to identify the correct person of contact with prospective clients
• Research inbound leads from our website, follow up with them and assign them to the proper Business Development Leader
• Research Sales Qualified Accounts that match our ideal customer profile to add to outreach campaigns

Qualifications:

• ‘Hunter’ mentality when seeking out new businesses 
• At least 1 year of sales experience (preferably tele – sales)
• Energy and desire to build connections daily
• Strong communication skills, both written and verbal
• Marketing experience is an asset
• Proficiency with social media (LinkedIn, Twitter, Facebook, Google+)
• Proficiency with Microsoft Office, internet tools and research

Your daily activities:

On any given day, the Inside Sales Representative will be making numerous outbound calls, monitoring LinkedIn group comments, sending out email campaigns, researching/responding/assigning leads to the Business Development Leaders and assisting the Marketing team with ad-hoc campaigns.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

APS (Agile Pro Solutions) headquartered in the USA with a local office in Skopje is looking for an Operations Analyst and Project Coordinator Position.

Here at Agile Pro Solutions, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

We are looking for an experienced Operations Analyst and Project Coordinator Position for USA clients to prove internal support and leadership.

Working hours 06pm-02am (PT Zone), Monday-Friday, Free Weekends

The Role:

The Senior Operations Analyst and Project Coordinator will support internal customers by resolving IT and work process-related challenges, you will prove internal support and leadership to address and resolve issues including:

• Managing documentation, tracking customer and vendor contract beginning and end dates, and providing early notice and timeline for required actions.
• Integration of critical and routine internal and external systems and applications use non—engineering tools not limited to the broad range of Google and Microsoft application environments, chat services, and analytical tools. 
• Use various vendor and third-party applications and services.
• Identifying and escalating serious and difficult-to-resolve issues and work processes.
• Identifying opportunities to refine applications and systems to better integrate business operations, customer-facing support systems, data gathering and management tor legal and regulatory filings, financial reporting, overall customer satisfaction and general business success and effectiveness.

As a member of our growing technology staff, you will have the opportunity to join a team that is building the next generation of and related services by creating enhanced best practices that will allow to provide and deliver improved outcomes for our customers and stakeholders.

You will also gain exposure to leading-edge tools and technologies. You’ll have the opportunity to work in a collaborative environment using modern IT tools and products that will continue the tradition of being one of the best integrated software-based IT service companies in the USA. Your work will have a direct impact on enabling all team members to work in a fully integrated technology environment which will ultimately reach the ability to scale and grow.

Qualifications:

• 2+ years of experience and accomplishment in a dynamic and tech-savvy and support role.
• Onboarding and filling requirements for all new customers
• Demonstrated success in accomplishing short and long-term goals, troubleshooting, and implementing plans and programs.
• Excellent communication skills.
• Comfort with designing and using quantitative business tools and measures.
• You will have a “customer first” mindset.
• Likeability for working in a dynamic and flexible environment, and a culture driven by “reasons and not excuses,” and a need to get it done”.
• Project management and 2+ years of experience and training.

What we offer:

• Big, bright, and modern office in Skopje
• Private health insurance
• Paid regular health, social and pension insurance
• Paid vacation leave
• Competitive salary (paid extra for night hours)
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS), headquartered in the USA with a local office in Skopje is looking for Appointment setters and survey operators. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

 We are looking for enthusiastic appointment setters and survey operators to contribute to generating sales leads for our customer in the USA. You will be responsible for qualification appointment over the phone.
An effective appointment setter and survey operator must be an excellent communicator and have superior people skills and the most important to have a positive attitude.
The goal is to help the company grow by bringing in customers and developing business.

USA working hours (EST)  from 4 pm – 12 am

Key Responsibilities:

• Contact potential customers to inform them about the products and services.
  
• Ask questions to understand customer requirements.
  
• Set an appointment further for the sales process.
  
• Enter and update customer information in the database.
  
• Preserve the company’s reputation.
  
• Go the “extra mile” to meet quota.
  
• Keep records of calls and sales and note useful information.
  

Job Requirements:

• Perfect English.
  
• Excellent communication and interpersonal skills.
  
• Cool-tempered and able to handle rejection.
  
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
  
• Self-motivated and positive individual
  

What we offer:

• Paid Training Program
  
• Competitive salary + bonuses (NO CAP ON THE BONUSES)
  
• Great working environment
  
• Lunch package
  
• Transportation
  
• Benefits and motivational perks
  
• Free weekends
  

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS) headquartered in the USA with a local office in Skopje is looking for an Executive Assistant. Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

This is not just an administrative role – the ideal individual will need to have strong written and verbal English communication skills, along with administrative and organizational skills, to exercise good judgment in a variety of situations while being able to multitask. The role also requires drive and confidence, proactive thinking, someone who is resourceful, deadline-driven, and highly technical to anticipate and manage all day-to-day needs in a speedy-paced environment effectively and efficiently.

The working hours for this position are 3 p.m. to 11 p.m. Monday to Friday.

Responsibilities:

 ·         Working closely with executives to remain apprised of/schedule upcoming commitments

·         Conforming objectives for the meeting invites, participants, and materials

·         Follow up and follow through on all and meetings

·         Completing well-organized projects as assigned

·         Coordinating internal and external meetings

·         Preparing or arranging presentation materials for meetings using MS PowerPoint, Word, and Excel

·         Composing email memos, letters, minutes, and other correspondence

·         Maintaining Outlook calendars, contact lists, and files

·         Working closely with any operational department heads as it relates to departmental projects

 Requirements:

• 3+ years’ experience as an Executive Assistant in cooperation
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multitask and prioritize work
• Proactive, hands-on projects individually when it comes to need
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills in English
• Strong organizational and planning skills
• Proficient in MS Office
• Highly technical and highly organized
• Ability to quickly adapt to new technology and easily acquire new technical skills
• Ability to recognize and solve problems quickly
• University degree – English language and literature is an advantage
• Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

Apply below!

*NOTE: Only the most suitable candidates will be contacted.

APS (Agile Pro Solutions) headquartered in the USA with a local office in Skopje is looking for an Accountant. Here at Agile Pro Solutions, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

We are looking for an experienced Accountant for USA clients to control and monitor their expenses.

You will be responsible for business money transactions, including income and expenses and make sure to document the organization profits. You will manage cash flow statements, budgeting, tax planning and determine ways for the company to cut costs to maximize profits.

Working hours 02pm-10pm, Monday-Friday, Free Weekends

Job Description:

We are looking to hire a successful candidate who has a degree in finance, accounting, or a related field. A leader in intelligent finance, especially within the banking, capital markets, or insurance industry, with an eye for problem-solving. You’re quick to see solutions where others see obstacles, which is why clients count on you for sound financial counsel. By developing solutions that improve operational efficiency, track compliance, and increase revenue, you are ready to tackle the challenges our company faces today and those waiting around the corner. The job duties include setting strategy and goals, then prioritizing your workflow, provide the CEO with the right data to drive shareholder value, manage engagement risk, project economics, deliverable content, and ensure client buy-in, be a trusted advisor.

 Accountant Responsibilities and Duties:

Accountant Skills and Qualification:

What we offer:

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS), headquartered in the USA and with a local office in Skopje, is looking for an Insurance Underwriting Assistant.

We are looking for an enthusiastic Insurance Underwriting Assistant to contribute to our company and show their understanding of the insurance and brokerage business and account administrative support tasks for our customer in the USA.

USA working hours (EST) 03pm-11pm

Industry: Insurance

The Insurance Underwriting Assistant role will review and evaluate markets and/or price new and renewal applications, endorsements, and related documents within commercial underwriting. He/she will support underwriting book of business risks, utilizing sound judgment and discretion as well as relying on underwriting policies and guidelines, rating, rules and insurance laws and regulations.

RESPONSIBILITIES:

• Effectively communicate with agent or broker clients, company underwriters, internal staff, and management to obtain additional information, quote rates, present proposals, explain company commercial underwriting policies and coverage offerings, as well as servicing existing accounts.
• Assist marketing department, staff, and other internal departments in resolving problems and questions. Assist in the development and implementation of new marketing strategies.
• Appropriate and timely response to questions posed by brokers, clients, and underwriters. Meet regularly with the broker/underwriting teams on strategy, tactics, and follow-up.
• Rate policies, endorsements, or review previously rated policies for proper rating.
• Prepare quotations and proposals for broker client and assist underwriter by answering or fielding questions from broker clients and company personnel.
• Enter and/or research information in the company image right system and apply this information in accordance with department workflow procedures.
• Request additional information from broker necessary for the proper processing of applications, endorsements, and cancellations including any underwriting related report from external sources.

REQUIREMENTS:

• Bachelor’s Degree or equivalent.
• Minimum of 1-3 years of similar related job experience.

SKILLS:

• Organizational skills
• Communication skills
• People skills
• Persuasion
• Problem solver
• Adaptability

What we offer:

• competitive salary + paid night hours
• paid vacation leaves
• paid regular, social and pension insurance
• k-15
• paid private health insurance
• for the on-site work – big, bright, and modern offices in Skopje for building an international career 
• possibility for learning and fast promoting professional growth
• friendly and collaborative environment – young enthusiastic colleagues 
• other benefits and motivational perks

“Challenges are what make life interesting and overcoming them is what makes life meaningful”

Here at APS, we believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Agile Pro Solutions (APS), headquartered in the USA, with an office in Skopje, with the ideal of bringing European professionals to American companies is looking for a Zoho Administrator. We at APS believe that once you have the right skills and motivation to be successful you will be a great fit for the team.

Zoho is a web-based online office suite consisting of word processing, presentations, databases, etc. A Zoho Administrator is in charge of managing and improving the Zoho environment for our company.

Responsibilities:  

• Organizing and updating customer databases that contain relevant information that is needed by the company for proper reporting.
• Understanding the business process flow and requirements of the company to implement and customize various Zoho functions.
• Configuring permissions and layouts for multiple user types and Zoho modules.
• Effectively utilizing Zoho modules features to automate various business processes. 
• Monitoring user activity and providing additional training for those with low activity.

Requirements: 

• At least 1 year of experience managing or advancing workflows within a Zoho environment.
• Great knowledge of the variety of Zoho modules for instance: Zoho CRM, Zoho Analytics, Zoho Recruit, along with others.
• Data analysis and reporting skills both within and outside of Zoho,for being able to provide useful and understandable data reports.
• Ability to work independently and as a team member, including coordinating all levels of management and staff.
• Strong verbal and written communication as well as interpersonal skills.
• Able to work: Monday- Friday 2pm- 10pm.

We offer:

• Competitive salary 
• Big, bright, and modern office in Skopje 
• Private health insurance 
• Possibility for learning and professional growth 
• An international, friendly, and collaborative environment 
• Other benefits and motivational perks (К-15)  

Our biggest assets are our employees. and our organizational culture. We strive to create an environment where people feel valued and rewarded. 
We are an equal employer, and we welcome everyone matching the experience and skills to apply. 
*NOTE: Only the most suitable candidates will be contacted. 

Agile Pro Solutions (APS), headquartered in the USA with a local office in Skopje is looking for a Sales Manager. 

We are looking for a skilled Sales Manager who can lead our representatives to better performance and improve service quality. The Sales Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call center data, and focus on improving performance and processes to support customers better. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Experience with call center leading role will be considered a big asset

Responsibilities

·         Develop and execute strategies to drive business in new and existing markets

·         Partner with Talent Acquisition to identify and recruit top sales talent

·         Mentor employees to help them achieve individual & team objectives

·         Responsible for performance management and competency building activities of the team

·         Analyses sales trends, market dynamics and reports to determine business growth potential

·         Constant research for potential markets

·         Bachelor’s degree or equivalent experience in Business

·         3+ years’ of manager’s experience in sales

·         Excellent written and verbal communication skills

·         Experience in search methodologies

·         Experience in B2B, cold calling strategies is strong advantage

What we offer: 

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

We are looking for an enthusiastic Financial Services Sales Representative who is driven to continue the organization’s dedication to serving clients. The ideal candidate is a highly motivated, energetic, quick-learning, and confident individual, ready to kick-start or continue to grow their career as Financial Sales Professional. We are offering opportunities that will excel your career and give you possibilities to grow.

Minimum Requirements:

• A minimum of one year of similar or related experience selling products and/or services.
• Excellent verbal and written English.
• Demonstrated ability to generate new business by outbound calling and reaching out to new clients.
• Experience in B2B is a big asset.
• Demonstrated ability to identify and anticipate clients’ needs and sell products and services.

The purpose of the position is to optimally coordinate the trucks and containers at the terminal in consultation with the operation and to provide feedback to the customer service department.

Qualifications needed:

• 1+ years’ experience either in dispatching, customer service.
• Flexibility to work different shifts.
• Ability to work in a fast-paced environment.
• Experience of working in a customer service environment with patience and the ability to remain calm and tactful.
• The ability to communicate effectively both in writing and verbally.

We are looking for a self-motivated and positive individual with sales or customer service experience to join our team.

Requirements:

• Proven experience as Telesales
• Representative or other sales/customer service role
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Proven track record of successfully meeting sales quota, preferably over the phone
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

We are looking for a cybersecurity expert who’s experienced with Firewall, Endpoint security, Networking etc.

Minimum requirements:

• Infrastructure Cybersecurity experience for at least 3 years is a MUST
• Advanced knowledge of spoken and written English
• Strong analytical and problem-solving skills
• Extensive knowledge of networking
• Excellent communication skills
• Energetic person with a high sense of accountability, able to work without direct supervision under challenging circumstances

We are looking for a dedicated Import clerk who will manage the data, create files for shipments and provide support for many steps of the transportation process for ocean/air import procedures. An import clerk’s main task is to provide efficient delivery logistics through data management. Much of this work is done using automated systems that can identify shipments and collect data.

US Working Hours 1 – 9 pm (CET), Monday – Friday

Responsibilities:

• Creating files for ocean and air import procedures
• Sending delivery orders for pickup of customs cleared goods
• Making payments on Cargosprint or Paycargo for freight release of product
• Working with overseas agents (at both an operational and marketing level)
• Quoting (obtaining rates via rate systems or emails and providing marked up to clients)
• Filing ISF’s within our System
• Coordinating the movement of material with agents, carriers, warehouses, etc
• Checking port / warehouse release upon arrival and ensuring drivers are scheduled
• Liaison with carriers (ocean and air lines and truckers) to negotiate rates / contracts
• Contact clients on a quarterly or monthly (depending on client) to ensure all needs are met and concerns or new opportunities are provided to management for attending

Requirements:

•  Working experience in the industry (Logistics)
•  C1/C2 English language proficiency (oral and written)
• Tech-savvy with knowledge of relevant methods
• Remain calm under stressful emergency situations
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• Excellent spoken and written English is a must
• Understanding of Microsoft Excel and database functions, as well as practice with them
• Maintain polite, timely, and efficient customer service

What we offer:

•  A Competitive compensation plan with opportunity for advancement
• Big, bright, and modern office in Skopje
• Friendly and collaborative environment
• Private Health Insurance
• Possibility for self- realization and professional growth

Our biggest assets are our employees and our organizational culture. We strive to create an environment where people will feel valued and rewarded.

We are an equal employer, and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted

We are looking for a dedicated HR Assistant, who will play a crucial role in providing comprehensive support to the HR department by combining their legal knowledge and administrative skills. The ability to maintain excellent organizational skills, and attention to detail are crucial for success in this role.

Here at APS, we believe that once you have the right skills and motivation to be successful, you will be a great fit for the team. 

US Working Hours: Monday-Friday, from 1pm till 9pm (CET)

Responsibilities:

·       Prepare and process HR documents, such as employment contracts, offer letters, and termination letters with relevant laws and regulations

·       Maintain employee records and HR databases, including updating personal information, employment history, and training records

·       Provide support in employee onboarding and orientation activities, including preparing new hire paperwork, conducting orientation sessions, and the completion of required forms

·       Assist in administering employee benefits programs, such as health insurance, retirement plans, and leave management

·       Respond to employee inquiries regarding HR policies, procedures, and benefits, providing accurate and timely information

·       Assist in providing help with employee’s complaints or concerns, ensuring appropriate documentation and adherence to legal requirements

·       Prepare HR reports and presentations as needed, utilizing HR data and analytics 

Requirements: 

·       Bachelor’s degree in Human Resources, Business Administration, or a related field

·       Previous experience as an HR Assistant or in a similar administrative role, preferably with exposure to employment law

·       Exceptional organizational skills and attention to detail

·       Proficiency in MS Office Suite

·       Ability to handle confidential information with professionalism and integrity

·       Excellent interpersonal skills and the ability to work effectively in a team environment

What we offer:

•   Big, bright, and modern office in Skopje
  
•   Private health insurance
  
•   Paid regular health, social and pension insurance
  
•   Paid vacation leave
  
•   Benefits (free coffee and tea) and motivational perks (training and development program)
  
•   K-15 
  
•   Free weekends

We are looking for an experienced System Administrator, you will be responsible for maintaining, configuring, and troubleshooting our organization’s computer systems and network infrastructure. You will play a crucial role in ensuring the smooth operation of our IT infrastructure, addressing technical issues promptly, and implementing effective solutions.

Working hours 2pm-10pm (CET Zone), Monday-Friday

Responsibilities:

• Install, configure, and maintain operating systems, servers, network devices, and related software applications
• Monitor system performance and proactively identify areas for improvement, implementing necessary upgrades and patches
• Troubleshoot and resolve hardware, software, and network issues, both remotely and on-site
• Manage user accounts, permissions, and access rights to ensure data security and integrity
• Monitor and maintain backup and disaster recovery systems to ensure data protection and business continuity
• Maintain documentation of system configurations, procedures, and troubleshooting guides
• Provide technical support to internal stakeholders, addressing their inquiries and resolving issues in a timely manner

Qualifications:

•  Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proven experience as a System Administrator or similar role in the IT industry
• Strong written and verbal communication skills in English
• Great knowledge of operating systems (Windows, Linux/Unix) and virtualization technologies (VMware, Hyper-V)
• Proficiency in network administration (TCP/IP, DHCP, DNS) and LAN/WAN configurations
• Familiarity with security principles, practices, and tools (firewalls, antivirus, intrusion detection/prevention systems)
• Experience with cloud computing platforms (AWS, Azure) and hybrid infrastructures is a plus
• Solid understanding of backup and disaster recovery strategies and tools

What we offer:

•  Big, bright, and modern office in Skopje
• Private health insurance
• Paid regular health, social and pension insurance
• Paid vacation leave
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends

We are looking for a dedicated Logistics Coordinator or ensuring each shipment is on schedule and monitored accordingly, communicating with drivers, and all other departments and parties connected with freight movement.

US Working Hours, 3pm – 11pm (CET) from Monday till Friday 

Responsibilities:

• Logistics Coordinators will communicate with different representatives to understand the daily book of business and assign priority to loads in transit for off-hours tracking and management to ensure successful service
  
• Logistics Coordinator will perform a check call to the driver at the following points within the load lifecycle, status and location.
  
• Upon making initial contact with the Driver, the Logistics Coordinator is to confirm the Driver’s information
  
• The will be responsible for timely and proactive communication with all Carriers and Customers that submit inquiries
  
• The Coordinator is responsible for the following actions in the event of an exception
  
• Tracking Representative must gather all pertinent information regarding the exception and communicate it via email, Slack or SMS text to the primary representatives.
  
• Coordinator then returns to general tracking inbox and picks the next load from the list to engage with and carry out the protocol for that load
  

 Requirements:

• Working experience in the industry (Logistics)
  
• C1/C2 English language proficiency (oral and written)
  
• Tech-savvy with knowledge of relevant methods
  
• Remain calm under stressful emergency situations
  
• Outstanding organizational and coordination abilities
  
• Excellent communication and interpersonal skills
  
• Excellent spoken and written English is a must
  
• Understanding of Microsoft Excel and database functions, as well as practice with them
  
• Maintain polite, timely, and efficient customer service

What we offer:

•  A Competitive compensation plan with opportunity for advancement
  
• Attractive bonus structure
  
• Big, bright, and modern office in Skopje
  
• Friendly and collaborative environment
  
• Private Health Insurance
  
• Possibility for self- realization and professional growth

We are looking for an experienced Operations Analyst and Project Coordinator Position for USA clients to prove internal support and leadership.

Operations Analyst and Project Coordinator

Working hours 08pm-04am (PT Zone), Monday-Friday

Macedonian Time 5pm – 1 am

The Role:

The Senior Operations Analyst and Project Coordinator will support internal customers by resolving IT and work process-related challenges, you will prove internal support and leadership to address and resolve issues including:

• Managing documentation, tracking customer and vendor contract beginning and end dates, and providing early notice and timeline for required actions.
• Integration of critical and routine internal and external systems and applications use

non—engineering tools not limited to the broad range of Google and Microsoft application environments, chat services, and analytical tools.

• Use various vendor and third-party applications and services.
• Identifying and escalating serious and difficult-to-resolve issues and work processes.
• Identifying opportunities to refine applications and systems to better integrate business operations, customer-facing support systems, data gathering and management tor legal and regulatory filings, financial reporting, overall customer satisfaction and general business success and effectiveness.

As a member of our growing technology staff, you will have the opportunity to join a team that is building the next generation of and related services by creating enhanced best practices that will allow us to provide and deliver improved outcomes for our customers and stakeholders.

You will also gain exposure to leading-edge tools and technologies. You’ll have the opportunity to work in a collaborative environment using modern IT tools and products that will continue the tradition of being one of the best integrated software-based IT service companies in the USA. Your work will have a direct impact on enabling all team members to work in a fully integrated technology environment which will ultimately reach the ability to scale and grow.

Qualifications:

• 2+ years of experience and accomplishment in a dynamic and tech-savvy and support role.
• Onboarding and filling requirements for all new customers
• Demonstrated success in accomplishing short and long-term goals, troubleshooting, and implementing plans and programs.
• Excellent communication skills.
• Comfort with designing and using quantitative business tools and measures.
• You will have a “customer first” mindset.
• Likability for working in a dynamic and flexible environment, and a culture driven by “reasons and not excuses,” and a need to get it done”.
• Project management and 2+ years of experience and training. 

What we offer:

• Big, bright, and modern office in Skopje
• Private health insurance
• Paid regular health, social and pension insurance
• Paid vacation leave
• Competitive salary (paid extra for night hours)
• Benefits (free coffee and tea) and motivational perks (training and development program)
• K-15
• Free weekends

Join APS (Agile Pro Solution) and Thrive as an Account Manager, Inside Sales!

Are you passionate about making a difference and providing top-notch customer service? Do you possess the skills to excel in a fast-paced environment? If so, APS, headquartered in the USA with a local office in Skopje, invites you to join our dynamic team as an Account Manager, Inside Sales.

At APS, we believe that the right skills and motivation make for a perfect fit within our team. As an ideal candidate, you’ll be driven to build meaningful, long-lasting relationships that propel our business forward. Your role will be pivotal in maintaining our reputation for exceptional customer care, utilizing your proficiency in audits, spreadsheets, and other productivity software.

As an Account Manager, you’ll be entrusted with a portfolio of accounts, responsible for their long-term success. Your excellent communication skills and problem-solving attitude will be crucial in resolving client concerns promptly. Collaborating with our sales and internal teams, you will contribute to strategic marketing plans, ensuring we meet our KPIs and exceed assigned quotas.

Key Responsibilities:

•  Be the main point of contact for client concerns and needs
• Manage a portfolio of accounts to achieve long-term success
• Maintain accurate client records, including contract updates and renewals
• Generate new business through existing and potential customer networks
• Conduct research for potential candidates and markets
• Initiate cold calling to drive business growth
• Collaborate with sales and internal teams to develop strategic marketing plans
• Resolve conflicts and provide timely solutions to customers
•  Create progress reports for clients and senior leaders
• Develop a thorough understanding of our products and services for upselling and cross-selling
• Handle inquiries and requests from customers with utmost care
• Supervise account representatives to drive sales increase

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive
• Track record of meeting or exceeding quotas with positive customer feedback
• Proficiency in common customer success and relationship management software
• Ability to multitask and manage multiple responsibilities simultaneously
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Hands-on experience in sales with a focus on delivering excellent customer experiences
• Ability to deliver projects and respond to inquiries promptly
• Business acumen with a problem-solving attitude
• BSc degree preferred

What We Offer:

• Competitive base salary
• Signing bonus of $500
• Uncapped commission structure
• Private health insurance
• Modern and spacious office in Skopje
• Friendly and collaborative work environment
• Opportunity to earn over $50,000 annually
• Room for self-realization and professional growth

At APS, our employees and organizational culture are our greatest assets. We are dedicated to creating an inclusive environment where everyone feels valued and rewarded. As an equal employer, we encourage all individuals matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.

Join us today and be a driving force behind our success!
Apply now and let your career soar with APS!