We’ve seen firsthand what happens when the right people meet the right systems.
A growing finance services company came to us with a clear problem: they had the market demand but not the operational capacity to meet it. Their in-house team was overloaded. Hiring locally was slow and expensive. What they needed wasn’t just more people, they needed a better way to build a team that could scale fast, without sacrificing quality.
The Starting Point: A Small but Stretched Team
When we first partnered with them, they had just a few employees handling everything from client onboarding and document review to follow-up calls and reporting. Burnout was real. Turnover was creeping in. And their internal hiring pipeline couldn’t keep up.
The Solution: UpSourcing With APS
Instead of outsourcing tasks to a rotating cast of freelancers or BPOs, we helped them build a dedicated offshore team, integrated into their culture, aligned with their goals, and supported daily by our management team.
We started with just a few positions, focusing on the areas causing the most operational bottlenecks:
- Client support
- Document processing
- Follow-up coordination
Each new hire was carefully vetted and trained to match not just the job description, but the company’s culture and communication style.
The Result: 5x Team Growth in Less Than 12 Months
Within a year, their offshore team expanded 5x. What started with 3 team members grew into a high-performing department supporting everything from customer service to compliance review—with zero drop in quality.
The company didn’t just grow; it stabilized. Turnover dropped. Customer satisfaction rose. Their internal leadership had more time to focus on strategy instead of scrambling to put out fires.
Why It Worked
- Dedicated Support: A single point of contact from APS oversaw training, performance, and communication.
- Cultural Alignment: We didn’t just fill roles—we matched professionals who understood the financial space and U.S. business norms.
- Flexible Scale: As needs shifted, we added roles quickly, without the usual hiring delays or overhead.
Final Thought
Growth isn’t just about adding more people. It’s about adding the right people, in the right way, with the right structure to support them. That’s the difference UpSourcing makes.
If your team is hitting a ceiling, maybe it’s time to rethink how you scale.