Customer Service
As your productivity increases, so will your client base and the need to respond to their every concern. Our customer care teams will provide you the following services:
Customer Service
Your customer service team provided by APS will:
- Answer incoming calls coming from your customers to support before, during and after the purchase of a product or a service
- Provide precise, valid, and comprehensive information by using the right techniques and tools.
- Identify and assess customers’ needs to achieve satisfaction
- Resolve any evolving problems that customers face with accuracy and efficiency, offer appropriate solutions and alternatives
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage and Maintain records of customer interactions, process customer accounts and file documents
The Customer Service representatives we hire for you will also keep records of customer interactions, process customer accounts and file documents.
Customer Support
Your remote team will provide your customers with:
- Before, during and after sales support
- Digital support by e-mails, chats, etc.
- Product feedback
- Writing knowledge base documentation
- Conducting usability studies
- Analyzing and reporting product malfunctions
- Identifying customer needs and helping them use specific features
Our Customer Support pros follow all the communication procedures, guidelines, and policies, and go the extra mile to engage with customers.